This website is operated by Spyderwear. Throughout the site, the terms “we”, “us” and “our” refer to Spyderwear. Spyderwear offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
SECTION 1 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 2 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 3 - FACEBOOK ADVERTISING
SECTION 4 - CONTACT - ONLINE PURCHASE ENQUIRIES
Spyderwear is located in South Australia. We endeavour to respond to your online enquiry within 24-72 business hours (this does not include weekends and public holidays).
Contact Email: email@example.com
SECTION 5 - IMPORTANT INFORMATION BEFORE YOU ORDER
All orders are dispatched from our warehouse in Australia.
We accept the following payment methods: PayPal and credit card (Mastercard and Visa). Spyderwear reserves the right to cancel any order at our discretion. If your order is cancelled, we will notify you via email and a full refund will be processed using the original payment method received.
Spyderwear cannot accept liability for delays in delivery due to unforeseen circumstances (e.g., natural disasters, strikes etc.)
All colours of garments are reproduced as accurately as possible; however, a slight variation may occur in colour and size specifications. Colours may appear slightly different via the website due to individual monitor settings.
Postage and handling costs are non-refundable and cannot be covered by Spyderwear (unless goods are faulty or not as ordered).
SECTION 6 - AUSTRALIA WIDE SHIPPING
Shipping within Australia is free. You will receive an email confirmation with tracking details once the order has been dispatched from our warehouse.
All Australian orders shipped to metro areas will be delivered in 3-4 business days after dispatch. Australian orders shipped to rural areas will be delivered within 5-7 business days of dispatch.
SECTION 7 - ORDERING
To place an order from Spyderwear, you may do so via our secure online store here. Sale of our products are subject to availability of stock. You can view new and completed orders when you are logged into the website and select the ‘my account’ option in the header. Alternatively, you can view orders via the email sent to you when you placed the order. If you are already member with Spyderwear, you can sign in as a member with your username and password for purchases. This means a faster checkout process as we already have most of your details on record.
Once you have found a product you wish to purchase, add it to your shopping cart. You may then proceed to our easy step-by-step checkout by clicking on the ‘checkout’ tab. This is the beginning of the checkout process, and you will then be asked to fill in your details to complete the order (i.e. mailing address, credit card details etc.)
Please ensure you double check your order shipping address as your order will be returned if the address is invalid or entered incorrectly.
Then simply follow the steps until your transaction is complete. You will be sent an email with the order confirmation shortly after the order is placed. Spyderwear reserves the right to cancel orders, at which time we will notify you by email and will refund all monies paid using the original payment method received.
CAN I CANCEL OR MAKE A CHANGE TO AN EXISTING ORDER?
Due to the speed and efficiency of our distribution centres, once you hit Pay Now, we’re unable to cancel your order. However, our simple new returns process means refunding your activewear is easy. Head to our Returns Page to find out how.
Being a Spyderwear member makes you eligible for special offers, discounts and promotions. You will also receive our newsletter and be the first to know about new Spyderwear products as well as restocked products. As a member you can also proceed through checkout faster when making a purchase, check the status of orders, as well as view your order history. To register simply go to ‘My Account’ and ‘Create an Account’. If you have any questions, please don’t hesitate to contact Spyderwear via email at firstname.lastname@example.org
SECTION 8 - PAYMENT, PRICING AND PROMOTIONS
Spyderwear accepts the following payment methods: PayPal and credit card (Mastercard and Visa). For security purposes, and your protection, Spyderwear reserves the right to hold orders paid by credit card, pending verification.
Once you have placed an order, we send the transaction directly to the bank; your details are not shared with any third parties. To ensure safety and security when using your credit card to make purchases, our online system encrypts your details automatically. If you encounter any problems during the payment process, please contact us via email at email@example.com
At Spyderwear, our pricing is correct and current as shown on our online store. Occasionally our pricing may change due to sales or special promotions, but these will also appear on the website during that time. Members may be offered special discounts on products from time to time. All prices of our products include GST within Australia, and it is payable on all goods. Prices are shown in Australian dollars (AUD). All prices for items on sale are only valid during the sale period and as such Spyderwear do not credit or refund a price difference for items purchased outside of that sale period. Items purchased on sale/special are non-refundable and cannot be exchanged or returned. All Spyderwear promotions/sales are subject to availability.
Please note that only one discount code can be used per transaction.
SECTION 9 - RETURNS, REFUNDS AND EXCHANGES
We are happy to accept a return request within 30 days of the purchase date. The customer will incur all postage and handling costs, not Spyderwear. Spyderwear is not responsible for return packages should they not reach us, so please retain your proof of postage. Returns are processed within 5 business days of being received at our warehouse and once your return has been processed you will be sent an email confirmation. We do not process exchanges but can provide either a store credit or refund for the item/s returned.
All prices for items on sale are only valid during the sale period and as such Spyderwear do not credit or refund a price difference for items purchased outside of that sale period.
All returned items must be in original unworn condition. Any items of clothing returned with makeup and/or tan stains will automatically be rejected and returned to you.
If you have received an item which you believe to be faulty, please do not hesitate to contact our customer service team at comms@Spyderwear.com with clear pictures and a detailed description as well as your order details (order number and email address associated with the purchase). We will refund the cost of return and arrange a replacement if the item is found to be defective.
SECTION 10 - PRIVACY AND SECURITY
At Spyderwear, we realise that privacy of your personal information is extremely important, privacy being a crucial part of our business, we are also diligent in keeping this information safe and for minimal use. If you have any questions regarding our privacy statement or about your personal information, please email your query to comms@Spyderwear.com.au
Collecting personal information: due to the nature of our business, Spyderwear require personal information from our customers to complete transactions and provide the best service we possibly can. In accordance with the privacy law, your personal information obtained by us can be accessed by you. We expect that your information is correct and up to date.
Your personal information is obtained to process your order and transaction and/or to inform you of certain promotions, new products and important changes to Spyderwear that may interest you. If you do not wish to receive these notifications, you can request so by emailing comms@Spyderwear.com.au
Spyderwear does not share any information with third parties. Spyderwear does have the right to disclose your personal information as required by the law and when we believe this disclosure is necessary to protect our rights and comply with judicial proceeding, court orders etc. Spyderwear uses SSL encryption technology to process all orders.
SECTION 11 - ONLINE STORE TERMS
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services
SECTION 12 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 13 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 14 - GOVERNING LAW